Refunds and cancellations
This policy applies to professional audit engagements with Innovative Network APIs — Policy Exception Audits, Approval Chain Reviews, Pre-Board Control Snapshots, and Remediation Follow-Up.
Eligibility overview
Fees are charged for professional time and reserved calendar capacity. Refunds depend on when you cancel relative to the agreed kick-off date and how much fieldwork has begun.
Deposits
Engagements typically require a deposit of thirty percent of the fixed fee to reserve the kick-off date. The deposit is credited against the final invoice.
Full refund
If you cancel in writing more than fourteen days before the agreed kick-off, and no fieldwork or substantial preparation has started, we refund the deposit in full within fourteen business days.
Partial refund
Cancellations between seven and fourteen days before kick-off receive a fifty percent refund of the deposit. If scoping calls and document intake have already consumed more than half a day of auditor time, we deduct that time at our standard day rate from the refundable amount.
Non-refundable situations
- Cancellations within seven days of kick-off after a deposit has been paid
- Fees for fieldwork days already delivered
- Completed Pre-Board Control Snapshot packs once the final briefing file has been issued
- Third-party costs already incurred with your written approval (for example, intercity travel booked for on-site days)
Work already started
If fieldwork has begun, you remain responsible for fees proportional to completed stages (scoping, fieldwork days, draft findings). Unused later stages may be cancelled without charge if we receive written notice before those stages start.
Rescheduling
You may reschedule once at no charge with at least ten days’ notice. Later reschedules may incur a rescheduling fee of NT$8,000 to cover calendar disruption. Pre-Board snapshots tied to a fixed committee date may not be movable if capacity is already committed.
No-shows
If process owners miss scheduled walkthroughs without twenty-four hours’ notice, that day may be billed as delivered. We will offer one replacement slot within the original engagement window when capacity allows.
Refund process and method
Email hello@innovativenetworkapis.digital with your engagement reference and reason. Approved refunds are returned via the original payment method within fourteen business days of approval. Bank transfer fees charged by intermediaries are not reimbursed.
Processing time
We confirm receipt of a refund request within two business days and aim to decide within five business days thereafter.
Exceptions
If Innovative Network APIs must withdraw for independence or access reasons after kick-off, we refund fees for undelivered stages. Statutory audits, software licences, and physical goods are not part of our offer and are not covered here.